Stolen Thunder jewellery, delivery information.
Free UK delivery
We are happy to offer our UK customer's free standard delivery within the UK on all orders of £50 or over. This service will take a maximum of two working days from dispatch confirmation. The discount will automatically be applied when you order value is over £50. Please note we only send out orders from Monday to Friday.
UK delivery
Our UK postage costs £3.50 for all orders under £50 (over £50 is free) Please note we only send out orders from Monday to Friday.
Christmas delivery dates
UK delivery dates
Tue 20th December First Class Recorded Signed For
OVERSEAS delivery dates
Mon 5th December South & Central America, Caribbean, Africa, Middle East, Asia, Far East (including Japan), Australia and New Zealand
Fri 9th December Eastern Europe, USA and Canada
Mon 12th December Western Europe
Delivery Times
We aim to dispatch goods within 1-5 working days - if this is any different we will let you know. Please understand that during times when Stolen Thunder is featured in the press or at busy holiday times we can be exceptionally busy.
Delivery policy
Stolen Thunder does not make a profit on Postage and Packaging - we charge you what it costs us to package (labour and materials) and post your order by your chosen delivery method. We only send by Royal Mail’s registered services which enables us to track the whereabouts of your parcel once it's been despatched. You can contact us after you've placed your order if you wish to know the tracking number which you can use at least 24 hours after placing your order to trace the parcel on www.royalmail.com.
Do you ship internationally?
Yes we do - please be aware additional charges for customs clearance must be paid for by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
We deliver to most major worldwide countries:
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland
Italy, Japan, Latvia, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, USA
Low international postage
Airmail starts at £4.50, please note that international orders can take up to 2 weeks to be received, we do not use a trackable postage service for international mail.
Refunds and Returns
We want you to be happy, that's why we are here! We accept returns or exchanges for all items within 14 days of the shipping date. Please email us at care@stolenthunderboutique.com within 7 days of receiving your order to arrange for a refund or exchange - you will be given a code to use in all correspondence regarding the return, items sent back without a return code will not be processed.
Merchandise must be returned in the same condition as it was received. Unfortunately, we cannot make a refund for goods that have been damaged by you after receipt; the goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods - and parcel the item in the protective bubble mailer it was sent to you in. Return shipping charges are non-refundable and are the full responsibility of customer.
Your refund will be credited in the same manner and to the same account used to make the original purchase.
Stolen Thunder cannot return or exchange earrings for hygiene reasons.
Exchanges:
We are happy to exchange goods for other products, however we will have to charge postage for all re-delivery, which will be calculated accordingly.
This also includes exchanges within the UK. Postage will be charged to the card you used to make the original purchase. We will always advise you of postage costs before we proceed. Again please email care@stolenthunderboutique.com to discuss this option
